Support
Real help from a real UK team.
The quickest way to get help is a support ticket from your control panel, so we can see your account straight away.
How to get help
Three ways to get answers
Support tickets
Log in to your control panel and choose Ticket System › Create Support Ticket. Pick a department, describe the problem, and we'll reply by email and in your control panel.
Email setup guides
Step-by-step instructions for every device are in our email setup guides.
FAQs
Answers to the most common questions about plans, billing, backups and switching are in our help centre.
Our service
What to expect
| Support hours | Monday to Friday, 9am–5:30pm UK time (excluding bank holidays) |
|---|---|
| Target first response | Within 1 working day; Pro plan priority |
| Outside hours | You can raise a ticket any time. Out-of-hours tickets get an automatic acknowledgement and are answered the next working day. |
| Platform status | Live system status |
| support@fairhost.uk (for people without a control panel login) | |
| Abuse reports | abuse@fairhost.uk |
Scope
What our support covers
Included
- Hosting, control panel and account questions
- Email delivery and mailbox access problems
- Domains, DNS and SSL
- Restoring backups, including the Hack Restore Promise
- Billing and plan changes
Paid extras
- Setting up email on your devices (Email Set-up)
- Moving your website from another host (Website Move)
- Fixing website code, themes or plugins
- Website design, updates and maintenance
Paid extras are quoted before any work starts.
Complaints
If you're unhappy with our service, reply to your ticket asking for it to be escalated, or email support@fairhost.uk with "Complaint" in the subject. We'll acknowledge it within 2 working days and aim to resolve it within 14 days. See section 15 of our terms.
Ready when you are.
Secure UK hosting from £6.66 a month + VAT (£7.99 inc VAT). No teaser offer, no renewal jump.